Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges vary depending on the customer’s location. They will be automatically calculated on checkout.

Which payment methods are accepted in the Online Shop?

We support both credit and debit cards, SOFORT, iDEAL and GiroPay!

How long will delivery take?

Delivery time varies greatly, especially during the Coronavirus pandemic. Usually it takes 15-30 days to get the products delivered.

How secure is shopping in the Online Shop? Is my data protected?

Safety is our #1 Priority. All your details are protected by SSL Encryption and all your credit card details are sent to the safest credit card processors (Stripe) and not handled by us.

Do I receive an invoice for my order?

Yes you do! You will receive an email with the invoice immediately after purchasing from us!

Talk with someone

If you need assistance with something please use the chat widget at the bottom right of the page. An Operator will answer all of your questions and inquiries.